Technology Services provides instructional and administrative technology support services to schools in the Washtenaw ISD service area.
To receive computer assistance, you may either call the Technology Help Desk at ext. 1286 or submit an on-line Computer Service Request (CSR).
You may access the CSR request form online at: http://wash.k12.mi.us/techservices/csr.php.
On this page you will see two headings in blue, WISD Employee and Non-WISD Employee. Please read the section that applies to you for further instructions on how to access the system for first initial login. If you run into problems please call the help line (x1286) and we'll help you get logged in and set up.
Once you've accessed the system, use the pull down boxes to detail your location, the category and sub-categories that are closest to your problem and any other information you feel is important. Sections highlighted with an asterisk are required, and the system will not allow a ticket to be submitted without the information being selected or filled in. Then write a short description in the Subject line, adding any more detailed information in the Notes section as necessary. You can also attach files, screen shots, etc as need be.
After you've filled out the form just click on the Submit button at the bottom of the form and you're done.
Your CSR will be emailed to the staff in the Technology Services Department and someone will be assigned to contact and help you.
WISD Basic Computer Troubleshooting Checklist
These are some simple troubleshooting steps you can perform yourself to get your computer up and running quickly either at work or home. These are tasks our computer support specialists would normally lead you through to pinpoint the cause of your problem, and performing these steps may even resolve your problem.
How do I change my password to Windows (Network) and Outlook Email?
How do I change my phone password (PIN)?
How do I change my Schools:OPEN (FAS or HRS) password?
University of Wisconsin-Eau Claire Help Documentation
http://www.uwec.edu/help/
Outlook
Changing Your Password To Outlook Email and the Network
Outlook 2010 Quick Reference Card
Outlook email training with videos
Microsoft guide to basic tasks in Outlook 2010
WISD guide to basic tasks in Outlook 2010
Outlook Calendar
Outlook Web (OWA)
Basic Tasks in Outlook OWA 2010
Outlook Web App 2010 Quick Reference Card
iPad Connection
Smartphone Connections
iPhone (newer versions) Setup With Outlook Including Calendar
iPhone Setup With Outlook Including Calendar
Droid X Blackberry iPhone Setup With Outlook
Outlook 2010 Training Courses (Powerpoint with videos)
Printing
How do I troubleshoot my printer?
How to configure the copier as a printer
How to set your default printer
How do I print to the Design Jet 500?
Scanning
Konica Color Copier - How to Add Your Email Address for Scanning
CEO Imaging: Instructions for viewing scanned documents
Basic User Documentation
How to burn information to a CD using Roxio Easy CD Creator
How to connect your laptop to the LCD Projector (A Powerpoint Slideshow)
Miscellaneous Password Help
How do I create a secure password which is easy to remember?
Browser Help
How to clear your internet cache
Picasa Help
Microsoft Office Help
Powerpoint Help
Word Help
High Point IP Phones
High Point Classroom Phone 6945 Directions
High Point Classroom Phone 6945 Quick Start Guide
High Point Classroom Phone 6945 Quick Reference Guide
TLC Building Staff
TLC Building Staff Phone 7965 Directions
TLC Building Staff Phone 7965 Quick Start Guide
IP Phone 7965 Diagram of Buttons
How to Change your Phone PIN (Password)
How to Permanently Delete Voicemail Messages
IP Phone Video Tutorial
Watch this video with both text and audio instructions for demonstrations of typical call-handling tasks on your Cisco IP Phone. This tutorial uses the 7961 model which has very similar basic functions, configurations and features to the TLC 7965 model.
http://www.cisco.com/comm/applications/CCNP/qlm/7961/index.htm
Using Windows 7
Windows 7 Quick Reference Guide
Lunch and Learn Presentation (with Notes)
Windows 7 How-to Videos with printable PDF Guides
Find a file or folder using the Start Menu
Excent Tera & Windows 7
How to access Excent Tera using Windows 7